Program Services Case Worker - Drop-in

Location: Ontario Centre (Queensville)

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

EXPECTATIONS & TASK LIST RESPONSIBILITIES AND ACTIVITIES

Promote a comfortable and safe environment (i.e. the Drop-In center) where street-involved clients feel engaged and involved in healthy activities

Facilitate orientation for Clients by taking basic, required information, provide any requested information, orient Clients to Drop In regulations and schedules

Ensure client information is recorded in appropriate places

Provide access to meals for outreach clients. Provide access to shower, toiletries and towel to outreach clients

Facilitate commencement of RRTIP for outreach clients

Assist with supervision of clients

Perform all necessary Clerical duties for Client documentation, including Drop In Services Forms, computer entries, Log Book entries, toiletries, towel & other required forms.

Report any safety issues that arise in the Drop-in to the Program Services Coordinator

Build rapport with clients

Ensure that all clients who access the Drop-In Centre are aware of Belinda’s Place’s available services, referring to the appropriate department/staff when necessary

Provide crisis counseling and one-on-one support/brief intervention, advocacy and case management

maintain relevant referral sources and pertinent programs that benefit clients and/or contacts within community

Gather and present program statistics and other pertinent information in monthly and annual reports

Ensure interactions and transactions, such as donations received are recorded according to policy

Enforce Agency Rules and Expectations consistently

Ensure all Taxi Vouchers, Transit Tickets are completed and recorded according to policy

Provide high-needs (low-functioning) clients with extra individual informal counselling

Organize clubs and groups within the shelter to increase critical thinking; encouraging clients to get involved within the community and take civic action.

Make sure that the Drop-In Centre is clean and orderly and that all computers and lights are shut off at the end of every day

Conduct Drop in Facility Security/Safety and Maintenance Checks on a regular basis according to policy

Report all physical facility/building problems to Program Services Coordinator

Promote positive and supportive attitudes toward clients who are experiencing or at risk of homelessness

Promote programs and activities that empower clients to work towards their goals

Act as an advocate and be a positive role model for clients in the community

Develop effective working relationships and partnerships with community members, representatives of other departments, agencies and co-workers while representing The Salvation Army

Adhere to standards that are consistent with the values & philosophy of The Salvation Army, Residential Services and the Regional Municipality of York.

Participate fully and constructively in staff meetings and in service training; ensure adherence to all policies, procedures and employee handbook

Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton Clients Shelter and Belinda’s Place.

As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to Executive director ; and represent the Organization in a professional manner

Other duties as assigned

The above responsibilities are to be discharged in accordance with…