Shelter Worker Casual

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The role provides administrative, and facility support to the shelter clients.

The incumbent may perform all, some, or similar range of duties.

• Select and complete items from cleaning and organizing list provided.
• Assists with daily operations, laundry, food services prep, light cleaning.
• Complete client-related administrative tasks as required.
• Provide advice, guidance and support to clients when contacted for assistance.
• First contact for all situations not requiring immediate 911 assistance.
• Log and report all incidents to staff.
• Provides support to clients and staff in program delivery.
• Consistently demonstrates respect and empathy for all clients.
• Maintains availability for personal, practical, and moral support.
• Accurately records relevant information to support staff.
• Liaises with referral sources and other external agencies as needed.
• Ensures ongoing enforcement of policies.
• Accurately records and reports any tenant information relevant employees.
• Creates and revises documents to support the program.
• Performs other work-related duties as assigned.

• The incumbent’s work environment is typically in a shelter.
• This position requires a moderate amount of keyboarding/manual record keeping and those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.
• The incumbent will work under the following disagreeable conditions.

• Isolation
• Monotony
• Odors
• Stressful situations, including dealing with erratic and sometimes antagonistic behavior
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

• Completion of high school diploma.
• Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
• Alternative combination of education and experience might be considered.

• At least one year of experience, preferably in social setting required.