Case Manager - OW

Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.

The Case Manager Reports to and works under the direction and supervision of the Ontario Works Case Manager Team Lead.

Full-Time

October 1, 2026

35hrs/week

* A competitive compensation package will be offered commensurate with qualifications. *

• University or College Diploma in Social Work/Human Services or related field with one (1) year of experience in Social Assistance or related Human Service setting; OR
• Ontario Secondary School Diploma or Equivalent with at least three (3) years of experience in a Social Assistance or related Human Service setting
• Knowledge of the Ontario Works Act, Regulations and Policy Directives
• Valid driver"s license and access to a reliable vehicle
• Successful completion of a criminal background check

Reports to and works under the direction and supervision of the Ontario Works Case Manager Team Lead.

The Ontario Works Case Manager is responsible for providing comprehensive case management services to individuals and families receiving assistance under the Ontario Works program. This includes evaluating clients' needs, formulating personalized service plans, and connecting clients with necessary resources and supports to foster financial independence and self-sufficiency. The role also entails thorough documentation within the information system, encompassing assessments, monitoring, as well as detailed progress notes and the creation of client-specific and caseload reports.

The Ontario Works Case Manager plays a crucial role in supporting individuals in need within the framework of the Ontario Works Act & Regulations.

• Detailed knowledge of Ontario Works Act, Regulations and Directives
• Completes application forms for assistance
• Conducts detailed assessments of employability needs and barriers for clients, spouses, and adult dependents
• Prepares and makes referrals to community programs, external agencies, and clinical assessments based on needs assessment results
• Develops phased participation plans with clients to address employment barriers, including internal and external services like Skills Acquisition and Training Fund (SATF) projects
• Monitors continued eligibility for financial assistance and client participation
• Schedule regular meetings with clients for supportive counseling, skills training, and progress reviews
• Monitors client participation in referral programs and maintains regular contact with these programs
• Schedule formal review meetings every three months to assess progress and update participation plans
• Participates in client orientation and group work sessions as required

• Prepares referral documentation and participation reporting requirements for clients and referral programs/agencies
• Prepares monthly budget worksheets based on income statements
• Maintains accurate and confidential client records in compliance with program policies and regulations
• Ensure timely and accurate processing of financial assistance payments
• Records the results of assessments conducted and plans developed on the basis of these assessments (goals, progress indicators, service assignments, referrals, placements)
• Records all contacts with and about clients with notes arising from these contacts in the information system
• Updates existing client information as appropriate (e.g. education history, financial resource history, external service providers, documents received, phone numbers, addresses)
• Prepares or participates in the development of statistical/financial reports…