Victim​/Witness Services Worker - Bilingual; English​/French

Position: Victim/Witness Services Worker - Bilingual (English/French)
Location: Prescott and Russell United Counties (Alfred)

Apply By:  Tuesday, October 20, 2026 11:59 pm EDT

1 Temporary up to 12 months with the possibility of extension

Job code:

03521 - Executive Officer 1 B/U

$1,265.80 - $1,554.23 Per week
* * Indicates the salary listed as per the OPSEU Collective Agreement.

Help people navigate the most difficult times of their lives
Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process.

About the job
As a member of the Victim/Witness Assistance Program (VWAP) office team, you can expect your typical day to include responsibilities such as the following:

Informing clients about their case, victims' rights, and what they need to know about and can expect during the criminal court process

Educating and helping victims and witnesses understand their role in the criminal justice system

Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs

Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services like counselling and safety planning

Documenting throughout the case management process to create timely and accurate case notes

Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program

Read about the Victim/Witness Assistance Program and how the program helps victims and witnesses of crime.

What you bring to the team
Mandatory requirements

You have proficiency in English as well as in oral and written French at the advanced level.

You have a valid class G Ontario's driver's license (or equivalent) with ability to travel to other offices and courthouses within the East region.

Technical Knowledge

You have the ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to intimate partner violence, sexual assault, child abuse, and homicide

You have crisis response and intervention skills to help clients in need

You can interpret and apply relevant legislation and policies about victims of crime and court proceedings to support clients in their understanding of legal court processes

Judgement and Problem Solving Skills

You can identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners

You can address complex client needs based on information provided

You can recommend new services or service improvements and foster co-operation when implementing changes

You can collaborate with your team members and manager on complicated and contentious issues

Communication, Interpersonal and Teamwork Skills

You can support clients from diverse communities and be sensitive to their needs

You can network with community agencies and work together with criminal justice partners

You can write reports and case file summaries

You can help develop and deliver training programs and public education sessions

You can contribute to an inclusive environment for your team members and clients

Case Management, Organizational and Planning Skills

You can manage a large caseload of files with little supervision

You can prioritize work in an environment with challenging and urgent deadlines

Computer Skills

You can use a variety of MS Office software for communication, reports, and presentations

You can work with database systems to access and maintain case and client records

You can use video conferencing systems and applications to engage with clients

Don't meet every…