Record Specialist

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. Employee satisfaction is part of our culture.

Type:
Full time/Permanent

Shifts:

Monday - Friday 6:30am - 3pm (Hours can flex depending on the needs of the business) On call 1 weekend a month
Salary: $60,000

Location:

St Catharines, ON

• Weekly pay
• Excellent benefits package after 30 days
• 10 days of Paid Time Off upon hire
• Retirement Pension Plans
• DPSP, RRSP
• Stock options
• A safe, friendly and respectful working environment
• Recognized by Forbes as one of Canada's Best Employers in 2025

The Customer Logistics Specialist acts as a liaison between the customer and Ryder to ensure the proper function and execution of all Vendor Compliance processes. The role supports all Compliance functions focusing on problem resolution, and process improvement. The Customer Service Advocate will drive continuous improvement projects that arise out of feedback from the customer and/or Vendor Compliance Chargebacks (VCC).

The Customer Logistics Specialist is expected to continuously evaluate and implement processes with regard to opportunities to improve internal metrics and drive toward successful achievement of company objectives by analyzing compliance data and implementing process improvement initiatives with the customer, Ryder Operational teams, Ryder Transportation Teams, and Ryder IT Teams.

• Compliance Projects/Project Management:
  Collaborate with the customer, Ryder Operations team, Ryder Transportation Team, and Ryder IT Team providing them with necessary data to avoid disruptions and ensure compliance with customer goals. Work with the teams on projects to improve processes that drive internal and external metrics.
• Develop and implement quality improvements, risk mitigation, opportunity identification, and internal/external process efficiencies. Identify and investigate opportunities to improve distribution efficiencies and savings, and coordinate implementation with business partners.
• Coordinate daily activities related to compliance of Customers. Monitor critical customer metrics, including on-time delivery, operational deficiencies. Identify and discuss defects and delivery problems with management, customers, and affected parties and create projects to improve metrics.
• Develop reports on customer performance and activities and provide managers with current results for action.
• Problem Resolution Coordination:
  Responsible for standardization and analysis of all Problem Resolution processes/procedures to ensure maximum efficiency, accuracy, and proper coordination with the different areas of Transportation, Logistics, warehousing and the customer.
• Compliance Reporting/Violation Analysis:
  Prepare all reporting and supporting documentation for business meetings with the customer and Ryder Operations and Finance Teams on a monthly basis. Provide violation trend analysis and notify management of any necessary issues and Vendor Compliance needs based on these findings. Create monthly project improvement log identifying outstanding issues, and highlighting issues that have surpassed their resolution time-frame. Communicate process improvements based on reporting analysis.

• Conduct project meetings, track and analyze projects.
• Recommend and take action to direct the analysis and solutions of problems.
• Create and maintain a project schedule for each project by identifying and monitoring overall project timeline, project milestones, tasks, resources, and critical paths.
• Coordinate meetings, as needed, to initiate working sessions, resolve project issues, etc.
• Promote continuous improvement by conducting, documenting, and communicating lessons learned throughout the project.
• Prepare and conduct informal and formal presentations.
• Build relationships with all functional areas and manage stakeholder expectations.
• Performs other duties as assigned.

• Effective interpersonal skills
• Excellent collaboration and team building skills
• Strong verbal and written communication skills
• Demonstrates analytical skills
• Demonstrates problem solving skills
• Ability to work with others in a professional manner while achieving a common goal
• Ability to design, plan, organize, and implement projects and tasks within an allotted timeframe
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Possesses a high degree of…