Airport Customer Service Agent - Trenton

Location: Quinte Shores, East Northumberland County & Prince Edward County (Picton)

Job Description

Job Description

Pay:  From $19.00 per hour

Part-Time Airport Customer Service Agent
The Landline Company
Trenton-Mercer Airport

Ewing Township, NJ 08628

The Landline Company (  ) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada. With American Airlines, we take passengers to and from the Philadelphia airport to local regional airports including Wilmington, Wilkes-Barre/Scranton, Trenton, Atlantic City, and Allentown via our signature motor coach service.

We are seeking Customer Service Agents to join us at our Trenton Airport location.

The Role
We are seeking part-time Customer Service Agents to join our team! You will be responsible for assisting customers at the Trenton-Mercer Airport in a welcoming and professional manner.

Responsibilities

Greet customers and provide information about our services

Assist customers with the boarding process

Answer customer questions and resolve customer concerns

Enter passenger information into reservations systems

Document and update customer records based on interactions

Load and remove customer baggage from Landline vehicles and baggage carousels

Develop and maintain knowledge of Landline’s products and services

Carry out Ground Security Coordinator functions when needed

All other duties as assigned

Qualifications

High School Diploma, GED, or equivalent education required

Minimum of 2 years of customer service experience

Experience working with an Airline Passenger Service System is preferred

Ability to pass a pre-employment drug screen, including marijuana , and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position )

Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas

Valid driver's license and reliable personal transportation are required. Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.

Ability to build rapport with customers

Ability to prioritize and multitask

Positive attitude, strong work ethic, and professional demeanor

Excellent written and verbal communication skills

Willingness to learn new systems and adapt to changing situations

Ability to lift up to 70 lbs

Benefits For Part-time Employees

Paid time off

Flight benefit privileges with our airline partners

Shift
This operation runs 7 days a week, including holidays.