German Customer Advisor

Location: Canary Wharf

Based in London, my client is looking to recruit a German Speaking Customer Experience Consultant to join the established team to work Hybrid. You will be required to go into the office in London during client visits, training / coaching sessions, and business needs. 80% of the work will be performed at home.

You must be able to speak and write fluently in both English and German.

Salary: £26,312 per annum plus bonus (£30,200 OTE)

Hours:

40 hours over Monday to Saturday

Weekday

Shifts:

8:00-16:30, 09:00 – 17:30 or 11:30 – 20:00
Saturday: 8 hours shift between 08:00-20:00

Location:

Canary Wharf

Main Duties

* To deliver excellent customer service in all aspects of supporting the groups customers over the phone and in writing

* To answer the phone promptly and professionally when required

* To respond to emails promptly and professionally.

* To work closely with the Team Leader to ensure client expectations are met

* To present our clients in a professional manner at all times, whether in person, by phone or in writing.

* To continually look for ways to improve performance.

* To be well organised, professional and reliable.

* To work flexibly between the hours of 8am and 8pm, Monday - Saturday.

* To demonstrate a willingness to learn and have fun at work!

The successful candidate will need to pass a financial and criminal record check.

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License