Spanish & English Speaking - Customer Care Adviser

Position: Spanish & English Speaking - Customer Care Adviser
Location: Cubitt Town

Salary: £25,584 plus benefits

Hours:

40 paid hours per week, 5 days a week between Monday - Sunday, shifts scheduled between 8:00am - 10:00pm. (8 hours per day, 8am - 4pm, 9am - 5pm, 10am-6pm, 11am-7pm on a two week rota supplied in advance)

** Hybrid working available after training period*
* Overview

We are seeking a passionate and energetic Spanish and English Speaking Customer Care Adviser to join our dynamic team and represent a prestigious global brand. This role is perfect for someone who thrives in a fast-paced environment, has a flair for delivering exceptional customer service, and is fluent in both Spanish and English.

As a Customer Care Adviser, you will be the face and voice of the brand, handling customer queries via email and phone while maintaining a professional and friendly demeanor. If you are flexible, self-motivated, and have a positive attitude, we would love to hear from you.

Responsibilities

Respond to customer queries promptly and professionally via email and phone.
Provide advice on products and services, including simple upselling where appropriate.
Process new customer orders efficiently and accurately.
Troubleshoot and resolve customer issues effectively.
Contribute to the development and improvement of processes and ways of working.
Perform administrative tasks as required.
Foster a positive and collaborative team environment.

Qualifications

Proven experience in a fast-paced customer care environment with strong attention to detail.
A confident and professional telephone manner.
Passionate about delivering excellent customer service with a friendly and approachable personality.
Self-motivated, proactive, and capable of working independently.
Strong organizational skills with the ability to manage workload and time effectively.
Experience in simple upselling is desirable.

Day-to-Day

Handle inbound and outbound calls, as well as email correspondence, to address a variety of customer inquiries.
Provide tailored advice and solutions to customers, ensuring their satisfaction.
Collaborate with team members to maintain a supportive and efficient work environment.
Stay up-to-date with product knowledge and company processes through ongoing training.
Participate in team meetings and contribute to the continuous improvement of customer care services.

Benefits

Fun and sociable team environment.
Pension Scheme with Standard Life.
Aviva Life Insurance.
Eye test vouchers and discounts.
Discounted corporate gym membership.
Involvement with local charities and fundraising initiatives.
Campaign-specific benefits, including discounts, incentives, and prizes.
Recommend-a-friend scheme with a £500 reward.
Apprenticeship qualifications and career development programs.
Recognition and reward schemes with Love to Shop voucher rewards.
Cycle-to-work scheme.
Tech scheme for discounted technology products.

If you are ready to take on a rewarding role in customer care and represent a globally recognized brand, apply today to join our team! Full training will be provided to ensure your success in this role