Team Leader, Management

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to Block Next, a multi-year roadmap focusing on innovation, client experience, and sustainable growth designed to elevate how we work, how we serve, and how we lead in our industry.

We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate our seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Lead daily activities to ensure that all tax office associates complete work by deadlines with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Partner with the District General Manager to create and implement office growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.

• Multi-unit people management experience in retail, restaurant, banking, or related industry.
• 2+ years as a Tax Professional.
• Prior experience working in customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficiency with the ability to use MS Office; demonstrated ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent or higher.

H&R Block is committed to the total well-being of its people. Our benefit offerings can help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check all available benefits at

We are committed to building a Connected Culture — trust, care, and connections guide how we work together to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team.

You will be surrounded by colleagues who are committed to helping each other grow. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.