Manager of Retail Services

Manager of Retail Services

Join to apply for the Manager of Retail Services role at Main Street Bank

Main Street Bank is growing again! We are looking for an experienced, dynamic Retail Banking leader to join our extremely talented staff in the Canfield, OH market area. Ideal candidates will possess savvy business and sales acumen, retail banking experience, and a customer-first mindset. This is a new opportunity to be part of a growing, dynamic team in the Canfield, OH market.

Excellent compensation package, full benefits, generous PTO and 401(k) match. Candidates must be able to pass a background and credit check and meet or exceed requirements listed in the full job description below.

Think you might be a great fit? Let's start the conversation – apply today. Interviews begin the week of January 5th and will continue until we find our next amazing team member for this role!

The Retail Services Manager supports the Director of Retail Services in overseeing and optimizing the daily operations of the bank’s retail network, while also acting as a Market Development Manager for their own territory. This dual role focuses on driving sales initiatives, enhancing customer service standards, ensuring efficient branch operations, and developing targeted market growth strategies. This role also is responsible for the supervision of Administrative Bankers to provide top‑tier administrative and customer support across branch operations, and drive operational excellence.

• Assist in implementing operational policies and procedures across branches to enhance efficiency and ensure compliance.
• Oversee daily administrative operations within branches, ensuring all tasks, documentation, and procedures are completed accurately and efficiently.
• Manage and mentor Administrative Bankers, providing guidance, training, and performance feedback to enhance their effectiveness.
• Collaborate with branch leadership to address operational challenges and drive continuous improvements.

• Support the development and execution of retail sales strategies, including cross‑selling initiatives and customer engagement programs.
• Work with branch teams to improve customer service delivery, ensuring an exceptional banking experience.
• Analyze sales data and customer feedback to identify trends and opportunities for growth.

• Act as a Market Development Manager for your territory by developing and executing targeted strategies to drive branch performance and customer acquisition.
• Conduct market research and competitive analysis within the territory to identify growth opportunities, emerging trends, and potential areas for expansion.
• Build and maintain relationships with community organizations, local business leaders, and key influencers to support market growth initiatives.
• Represent the bank at local community events and forums, promoting brand awareness and engaging with potential customers.
• Collaborate with internal teams to tailor product offerings and marketing campaigns to meet the needs of the territory.
• Prepare regular reports on market development initiatives, campaign effectiveness, and community impact for senior management review.

• Assist in developing and delivering solutions tailored to the needs of business customers, ensuring their financial requirements are met.
• Collaborate with business banking teams to support relationship management and growth initiatives among commercial clients.
• Provide guidance and support to business customers regarding the bank’s products and services, helping them optimize their financial operations.
• Gather and analyze feedback from business customers to improve service delivery and inform strategic decision‑making.

• Collaborate with the Director of Retail Services to develop and implement strategic initiatives that enhance branch performance and customer satisfaction.
• Assist in budgeting, resource planning, and performance analysis to support retail initiatives and operational improvements.
• Prepare regular reports on…