Administrative Assistant

Hours:21

Salary:£12.23 Hourly.

This is a versatile role crucial to the smooth and efficient operation of Catherine Care. The Administration Assistant position requires a highly organised, proactive, and customer-oriented individual. Key responsibilities encompass welcoming visitors, managing daily operations, providing administrative support, andassistingcolleagues and clients.

• Greet and welcome all visitors (social workers, professionals, families, prospective clients).

• Ensure visitor sign-in/out and fire register compliance.

• Assist visitors withlocatingmeeting rooms and staff members.

• Provide refreshments to visitors as needed.

• Answer and direct incoming phone calls (approximately 40 calls per day).

• Handle general enquiries anddisseminateinformation to relevant staff (e.g., lunch orders, appointment bookings, client updates).

• Monitor client movement within the building, ensuring safety and well-being.

• Assist clients with using IT equipment (laptops, tablets).

• Provide basic IT support (e.g., printer troubleshooting).

• Prepare, print, and distribute letters, forms, and fliers to clients and staff.

• Track client and staff correspondence and ensuretimelydelivery.

• Maintainaccuraterecords of client and staff information.

• Scan, upload, and file client and staff documents (e.g., care plans, supervisions, risk assessments).

• Develop andmaintainrecording sheets for various operational areas (e.g., fire checks, COSHH).

• Maintain and update client and staff databases (e.g., contact information, fire register, DBS records, vaccination status).

• Assist session leaders with session preparation and delivery.

• Provide support to staff during absences or peak periods.

• Manage staff car keys andassistwith vehicle movement.

• Assist with ordering andmaintainingoffice supplies.

• Assist with implementing andmaintaininghealth and safety protocols.

• Screen and direct calls to appropriate staff members.

• Assist with basic financial tasks as required.

• Excellent communication and interpersonal skills..

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Flexibility and adaptability to changing priorities.

• Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications for all staff
• Holiday entitlement - starting from 28days inclusive of bank holidays
• Sick pay entitlement
• Employee Assistance Programme - comprehensive health and wellbeing support for staff
• Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
• Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
• Christmas bonus - vouchers for all staff members
• Life insurance
• Annual staff awards - this year each winner received £400 and we had over 30 winners in total
• Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
• A paid day off on your birthday
• Reclaim prescription costs for Hormone Replacement Therapy (HRT) and access free feminine hygiene products whilst on shift
• Blue Light Card eligibility
• Wagestream – a financial health app that enables you to track your earnings, save a small amount automatically each month, receive optional pay advances, purchase vouchers for discounts with retailers, and get access to financial support and education

* minimum service periods and apprenticeship funding eligibility applicable to some benefits

Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the
highest CQC ratings
of any comparable organisation

Our homes are more than just a place to live, they’re like a second family for everyone we support. Each home is a close knit community, with its own…