Controller, Administrative​/Clerical, Office Administrator​/ Coordinator

PURPOSE

To always provide excellent customer service, act as the main point of contact for Ad-hoc requests and customer service interaction / reaction.

To provide high-quality customer orientated advice and information to a key Veolia customer either face to face or virtually, be it internal or external.

To be sensitive to customer demands and the changing requirements of the service and assist frontline teams in reducing failure demand and waste, while also working to adapt or remove unhelpful administrative processes.

To utilise both client & Veolia electronic systems to deliver our services

To be the interface between the operatives and the business in regards to required delivery

People Management - What type of people management responsibilities does the role holder have?

No direct people management responsibilities.

To be the interface between the customer and the business where applicable to deliver administrative functions

Required to provide support for the Operations team at short notice to liaise with the site team, customers and external service providers.

Work with internal and external service providers, booking collections, dealing with queries. Raise purchase orders and administrate invoicing as standard

Responsible for individual contract administrative functions to be defined

Direct contact with Contract Controls Supervisor and their respective Administrative team and function

Support the security clearance process, attend client meetings and contribute towards the collation of KPI data

Train in payroll and provide adhoc support for another Veolia site in Bolton during periods of annual leave and sickness

Be flexible to carry out other administrative duties as required by the Contract Controls supervisor, within reason

• Regular contact with internal and external customers as required
• To ensure processes and procedures are followed effectively
• To deliver all SLAs required by the contract in respect of reporting and administrative function
• In this role the holder must be able to be flexible & adaptable to changes as both Veolia and the client frequently makethem to the systems and needs
• In this role the holder must be aware of foreseeable changes in order to prepare for them
• Suggest process improvements to ensure effective and sustainable Contract Controls to meet the needs to the IWE business and support the Customer requirements

• Good Communication skills
  - Proficient
• Strong Organisational skills
  - Proficient
• Good people engagement
• skills - proficient
• Good level of Google and
• Microsoft skills - proficient
• systems
  - Proficient
• Proficiency in using Microsoft office & Google document systems
• Strong communication skills.
• Ability to build and maintain effective relationships with internal and external customers.
• Ability to plan and coordinate effectively and have a strong awareness of deadlines.

• Good organisational skills with the ability to prioritise
• Excellent knowledge of MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines

• Ability to identify trends and efficiencies / best practice / optimisation opportunities
• Industry administration experience.