Receptionist, Administrative​/Clerical

Working Pattern (28 hours per week)

Tuesday, Wednesday, Friday and Saturday (8-hour shifts)

Tuesday, Wednesday, Friday and Saturday (8-hour shifts)

1 Coniston Way, Cannock, WS11 1DT

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care Cannock, our receptionists are the first point of contact for patients, providing a warm welcome and ensuring a smooth, positive experience throughout their visit. This is a varied and rewarding role where you'll be at the heart of the practice, supporting both patients and colleagues while helping the practice run efficiently.

Our receptionists play a vital role in creating a positive experience for every patient. From managing appointments and patient enquiries to handling administrative tasks and supporting the clinical team, no two days are the same.

Bupa Dental Care Cannock is conveniently located in Cannock, Staffordshire, at 1 Coniston Way, WS11 1DT
.

• Free on-site parking available at the front of the practice
• Additional street parking nearby
• Easy access from surrounding areas including Hednesford, Heath Hayes and Great Wyrley
• Convenient road links via the A5, A34 and M6 motorway network
• Local amenities, shops and cafés within easy reach

The practice is easily accessible by car and public transport. Cannock town centre and Cannock railway station are just a short distance away, with regular transport links connecting the area to Stafford, Walsall, Wolverhampton and Birmingham.

As part of Bupa Dental Care, you'll be joining a supportive team committed to delivering excellent patient care. You'll have the opportunity to make a real difference to patients' experiences while developing your customer service and administrative skills in a professional healthcare environment.

• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support - including…