Customer Service Representative - Hednesford

Customer Service Representative – Hednesford

Michelin is looking for a confident, organised Customer Service Representative to join our Solideal‑on‑Site team in Hednesford. Solideal‑on‑Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers.

Location:

Hednesford
Monday – Friday, Full‑Time
Salary: £27,000 + Benefits

• Building customer quotes with care and attention to detail
• Negotiating with customers to close open quotes
• Handling incoming calls and responding to queries with professionalism
• Creating work orders and scheduling service appointments
• Using CRM tools to manage customer records and service activity
• Working closely with internal teams and external contractors to ensure smooth delivery

• Experience with Salesforce and SAP is a real advantage. You don’t need to be an Excel expert – just confident using systems to track, update, and follow through
• A curious mindset and a focus on getting things right
• Ability to ask thoughtful questions to ensure clarity and accuracy
• Calm under pressure, with good time management and a team‑first attitude

• Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
• 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service
• Flexibility to buy or sell additional holiday days to suit your life‑work balance
• FREE premium tyres for your vehicle
• Enhanced maternity/paternity leave to support you during important family moments
• Employee Assistance Programme provides free, confidential advice and counselling
• In‑house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals

If this sounds like the role for you, apply now! Send us your CV and let’s talk about next steps.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.

Should you require any reasonable adjustments to facilitate your participation, please let us know.