Head of Business Systems

We are seeking a highly experienced Head of Business Systems to lead the strategy, delivery, and performance of the platforms that underpin our nationwide next-day delivery network.

This is a critical leadership role responsible for a complex, hybrid systems landscape
, spanning SaaS platforms and internally developed applications. You will ensure our systems are integrated, scalable, resilient, and aligned with both operational demands and long-term strategic goals
.

Leading business systems, development teams, and business intelligence capabilities, you will enable real-time operations across order management, routing, sortation, and customer experience
—ensuring our technology continues to support growth, innovation, and operational excellence.

• Define and deliver the business systems architecture and roadmap aligned to company strategy
• Lead the evolution of core platforms including order management, routing, optimisation, tracking, billing, and customer-facing systems
• Identify opportunities to enhance, replace, or integrate systems to improve performance, efficiency, and security
• Lead large-scale transformation and system implementation initiatives

• Oversee prioritisation and delivery of major system changes across internal and third-party teams
• Ensure delivery of scalable, high-quality solutions that support rapidly changing operational needs
• Act as the escalation point for major incidents impacting operations or customers
• Own system performance including SLAs, monitoring, incident management, and continual improvement
• Own the business systems budget
  , including cost optimisation and investment planning
• Manage strategic relationships with third-party vendors, SaaS providers, and system integrators
• Lead vendor selection, contract management, and performance governance
• Define and own the data strategy
  , including governance, quality, and architecture
• Lead business intelligence capabilities to enable insight-driven decision making
• Ensure data is trusted, consistent, and accessible across the organisation

• Act as the key interface between IT and senior operational, commercial, and executive stakeholders
• Ensure business requirements are clearly understood, prioritised, and delivered
• Provide structured updates on roadmaps, delivery progress, risks, and performance

• Ensure systems are secure, compliant, and resilient
• Lead business continuity and disaster recovery planning across critical systems

Drive effective change management, adoption, and benefits realisation

• Significant experience in a senior IT leadership role focused on business systems or enterprise applications
• Proven experience in transport, logistics, parcel delivery, or supply chain environments
• Strong track record managing outsourced platforms and third-party delivery partners
• Experience leading internal teams delivering integrated, scalable technology solutions
• Deep understanding of systems integration, APIs, and complex application ecosystems
• Experience building and leading business intelligence and data functions
• Demonstrated success delivering large-scale transformation programmes
• Excellent stakeholder engagement and executive communication skills
• Enterprise platforms such as ERP, CRM
  , or logistics systems (TMS, WMS)
• Knowledge of cyber security, data protection, and secure-by-design principles
• Familiarity with tools such as Jira, Confluence, and Git-based systems
• Exposure to cloud platforms (
  Microsoft Azure, AWS
  ) and core infrastructure concepts