Cloud Engineer

3rd Line Cloud Engineer

Salary:
Up to £50,000 dependant on experience plus bonus and other Veolia benefits

Hours:

40 hours per week

Location:

Hybrid - Flexible Location

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

25 days of annual leave

Access to our company pension scheme

Discounts on everything from groceries to well known retailers

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

One paid days leave every year to volunteer and support your community

Ongoing training and development opportunities, allowing you to reach your full potential

Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.
What you'll be doing:

Provide comprehensive support for all business units and manage AWS infrastructure services, including EC2, Lambda, DynamoDB, RDS, Cloud Formation, and AWS Backup, ensuring maximum availability and value.

Resolve customer issues via Service Now, continuously learn new technologies, automate business processes with AWS tools and AI, and recommend infrastructure improvements for stability and innovation.

Provide insights on new technologies, create operational documentation, manage infrastructure costs, support contact centre services with Amazon Connect, conduct DR testing, reduce incidents through root cause analysis, and perform platform maintenance (patching, upgrades).

Participate in disaster recovery exercises and on-call arrangements as required.

What we're looking for:

Essential:

Previous proven experience working within an AWS cloud environment.

Excellent understanding of full AWS Cloud services and infrastructure, including Cloud Formation templates, EC2s, Lambda functions, DynamoDB, RDS, AWS Backup, and Amazon Connect.

A competent knowledge of networking practices and principles for cloud services, including Direct Connect, VPNs, subnetting, routing, web application firewalls (WAFs), and VPCs.

Highly proficient in Scripting / Automation programming (specifically Python and/or Power Shell).

Essential experience using version control systems and repositories, specifically Git Lab or Git Hub.

Windows Server experience and with Linux administration experience is also highly advantageous.

AWS Solutions Architect Associate certification (or actively working towards it).

Cloud provisioning and configuration technologies, with the ability to automate entire deployment processes using Infrastructure as Code (IaC).

Strong understanding of Dev Ops concepts and aspects.

Experience with cloud monitoring, logging, and alerting tools (e.g., AWS Cloud Watch), as well as working with ITSM tools (Service Now) and ITIL processes.

Experience of Disaster Recovery processes, solutions, and invocations.

Experience working with in-house and third-party technical design teams to ensure appropriate solutions are designed and implemented.

Good customer-facing and diagnostic skills, with the ability to interpret business requirements to deliver valuable solutions.

Ability to work under pressure, to agreed timescales, and effectively prioritise workload.

Desirable:

Proven experience working within an Azure cloud environment & Entra  (experience across GCP, Cisco, Checkpoint or Fortinet is also a bonus).

Proven experience supporting and configuring Amazon Connect.

Practical experience translating complex technical issues to non-technical staff and participating in multidisciplinary forums.

Experience designing and implementing fault-tolerant, auto-scaling, financially-efficient systems and services.

Previous experience with the creation and continued support of CI/CD pipelines.

Experience with SQL and No

SQL databases (SQL…