Facilities Manager

Mc Arthur Glen  Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

We’re looking for a proactive, hands‑on Facilities Manager to join the team at our West Midlands designer outlet centre
. Reporting to the Centre Manager, you will orchestrate everything from cleaning, landscaping, and security to health & safety, tenant transitions, and refurbishments – all while keeping our guests smiling.

• Ensure the smooth and efficient day‑to‑day operation of the centre.
• Oversee contractors and facilities management contracts, ensuring all KPIs and SLAs are consistently met.
• Lead capital expenditure projects and implement sustainability initiatives, optimising utilities to support environmental and cost objectives.
• Develop and maintain strong relationships with tenants, facilitating seamless transitions and refurbishments.
• Uphold the highest standards of health, safety, and regulatory compliance across the centre.

If you are passionate about delivering exceptional customer experiences and have a talent for keeping operations running seamlessly, this is your opportunity to excel and make a real impact.

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access Linked In Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values‑Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.

• Proven experience in property/facilities management, preferably in retail or hospitality.
• Solid knowledge of risk, security, and environmental management.
• Track record in budgeting and confident with MS Office.
• Fluent English, great communication, and a knack for problem‑solving.

• We commit to replying to all applications, feel free to get in touch if you’d like an update.
• You will have a main point of contact within our Talent team.
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.

We’re also aware that your time is precious, so aim to keep to a two‑stage process wherever we can.

At Mc Arthur Glen , we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within Mc Arthur Glen  that is more suitable for you now or in the future.