Emergency Telecommunicator

Under the general supervision of an Emergency Telecommunications Supervisor, this position performscriticalpubliccontactandcommunicationsworknecessaryforthedispatchingofthe Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required:

• Answersemergencyandnon-emergencytelephonerequestsforlawenforcement,fire, and medical services.
• Operatescomputeraideddispatchequipment(CAD) byenteringcallinformationand dispatching deputies and officers to emergency and non-emergency situations.
• Provides Emergency, Medical&Fire Dispatchinstructionsfor allmedicalor firecalls.
• Monitorsresponder’sstatus;notifies on-call personnel;assignscovercarsorrequests mutual aid to situations that may be critical and/or threatening.
• Utilizes computer/teletypesystemstoqueryandenteroperationaldata;relays information to patrol as required.
• Searchesavailableandappropriateresourcestolocateandrelayoperationaldataand information to responder personnel.
• Usesvariousmapsandmappingresourcestodeterminejurisdictionsandtoproperly identify call locations.
• Records and maintainspartneragencyrosters.
• Answers administrative telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephonecallstoresponsibleoutsidestate,court,agencies,departmentsor individuals.
• Maymaintainradiocommunicationmonitoringwithoutsidelawenforcementagencies.
• Mayassist in conductingtrainingofnew
  
  Emergency
  
  Telecommunicators.
• Operatescomputersandstandardofficeequipmentincludingcommonlyusedcomputer software programs.
• Maintainsregularandacceptableattendanceat such levelasdeterminedbyCRCA
  911
• Isavailableandwillingtoworksuch overtimeperdayorperweekasCRCA
  911 determines, necessary or desirable to meet its needs.

• IsavailableandwillingtoworksuchweekendsandholidaysasCRCA
  911determines necessary or desirable to meet its needs.
• Interactseffectivelywithothersandexercisesgoodjudgmentwhendealingwithpeople in sensitive situations.
• Performsotherdutiesasrequired and assigned.

• Abilitytolearnstreetandroadsystems,geographicalpatternsandnumerical(address) system of Fremont & Custer County.
• Abilitytolearnandoperate computeraideddispatchequipment(CAD).
• Abilityto operateCCIC/NCIC.
• Abilitytoworkunderpressure.
• Abilitytocommunicateeffectivelywithcallersexperiencingarangeofemotionfrom excited to panicked.
• Abilitytoremaincalmunderurgentcircumstances.
• Abilitytocommunicateeffectively inverbalandwritten
  
  English.
• Abilitytomaintainconfidentialityofrecordsandinformation.
• Abilitytoestablishandmaintaineffectiveworkingrelationshipswithsuperiors,fellow workers, and the public.
• Abilitytolisten,talk,andtypeallatthesametime.
• Abilitytodistinguishdifferent auditory tones.
• Abilitytotrackmultiplepiecesofinformationatonetimeandconductfollow-upas necessary.
• Abilitytointeractinaprofessional manner withall staff.
• Abilitytoactandreacttoemergencyand/orlifethreateningsituationsinamanner consistent with the law, policies, and procedures.
• Abilitytoapply sound reasoning,criticalthinkinganddecisionmaking.
• Abilitytooperatecomputersandcommonlyusedcomputersoftwareprograms,aswell as any other standard office equipment as required by position.

The screening process for any position within the CRCA
911 may includewrittentest(s),anoralinterview,skills test(s) and/orotherselectionmethodsdesigned to measure applicants' ability to perform the essential functions of the job they are seeking.

The required testsincludebutarenot limitedto:

• Typing General(3mins)40…