Field Service Logistics & Support Associate- PSD

The Field Service Logistics & Support Coordinator is a service-minded, hands-on role responsible for providing centralized logistical, inventory, and equipment support to a national field service organization. This position serves as the primary shop-based support resource for remote crews, ensuring materials, tools, and essential equipment are available, maintained, and delivered as needed to support safe, efficient, and uninterrupted field execution.

Operating from a single central location, this role manages shipping and receiving, remote-crew inventory, tool control, minor equipment maintenance, and replacement-product coordination. Limited travel may be required on an exception basis to support urgent field needs.

• Serve as the central point of contact for remote field crews requiring materials, tools, consumables, or replacement equipment
• Provide responsive, service-oriented support to minimize field downtime and improve execution readiness
• Coordinate emergency or expedited material needs in support of critical field activities

• Maintain and manage remote crew tool inventories and commonly used field materials
• Track issuance, return, condition, and location of tools and test equipment assigned to crews
• Support basic inventory control and traceability, including labeling, documentation, and system updates
• Identify gaps, shortages, or wear-and-tear trends and recommend replenishment or replacement

• Receive, inspect, and process incoming shipments of materials, tools, and equipment
• Prepare and ship equipment, kits, and materials to field crews across the U.S.
• Coordinate freight, courier, and expedited shipping as required
• Ensure all shipments are properly documented, packaged, and tracked
• Support returns, refurbishment shipments, and warranty-related logistics

• Perform or coordinate minor equipment maintenance, cleaning, inspection, and basic repairs where appropriate
• Identify equipment requiring repair, replacement, or recertification
• Coordinate replacement products or loaner equipment to ensure field continuity
• Maintain readiness of commonly deployed tools and equipment

• On a limited and exception basis, may be required to:
  • Drive emergency materials to job sites
  • Fly to deliver or retrieve critical equipment
• All travel is infrequent, planned as necessary, and directly tied to operational continuity

• Maintain accurate records related to:
  • Inventory levels
  • Tool assignments
  • Shipments and returns
• Update ERP or tracking systems as required
• Provide periodic status updates to Field Service and Operations leadership

• Ensure all equipment shipped and issued is safe, serviceable, and compliant with company standards
• Follow company policies related to material handling, transportation, and safety
• Maintain an organized, clean, and efficient support area

• High school diploma or GED required
• Technical, logistics, or operations training preferred

• 2–4 years of experience in logistics, warehouse operations, field support, or service operations
• Experience supporting field crews or service organizations preferred
• Familiarity with tools, equipment, and materials used in electrical or industrial field service environments is a plus

• Strong customer-service mindset with a field-first orientation
• Excellent organizational and multitasking skills
• Ability to work independently and prioritize competing requests
• Practical mechanical aptitude for basic equipment handling and maintenance
• Effective communication skills across field and…