Administrator Housing Support

## Mō tēnei tūranga mahi | About this role
• Ensure our offices run smoothly by providing efficient administrative services  
• Support our Papanui and Moorhouse Ave offices  
• Permanent role + 5 weeks' annual leave and a suite of additional benefits
** Te whiwhinga mahi - Our opportunity
** As an Administrator Housing Support, you will play a key role in providing efficient and proactive administrative services to ensure our offices run smoothly.

You will work alongside and support a dedicated team of customer-facing roles, to ensure our people and customers are supported and set-up for success.

You will be the first point of contact for customers visiting our office, and will deal with customer communications and queries, as well as providing internal administrative support and coordination across our local offices.

As an Administrator Housing Support you will:

• Support the effective running of the site office/s including office facilities and fleet to ensure a safe, efficient work environment.  
• Complete a range of administrative activities critical to the support of site operations such as supporting planning and delivery of events, records management, printing, scanning etc.  
• Manage emails to the group mailboxes - to ensure a timely response (or escalation when needed).  
• Work alongside the Housing and Wellbeing Support Team to provide support in areas such as:  o    Contacting customers  o    Completing financial tasks (e.g., raise and amend purchase orders, receipt invoices and Flexipurchase administration as required)  o    Lodgement and management of mediation applications with MBIE.  o    Assisting with preparation of sign-up documents  o    Scheduling customer meetings.
** Ngā pūmanawatanga ōu - What you will bring*
* • will be proactive, flexible and well organised, structuring work in a logical manner  
• Have a can-do attitude, great common sense, and the confidence to take initiative without waiting to be asked.  
• You are a natural relationship builder and have strong interpersonal and communication skills, coupled with the ability to remain calm and resilient in sometimes pressured environments  
• You will have a sound understanding of confidentiality, knowing when it is appropriate not to share information.  
• Your cultural awareness will support an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika  
• Prior experience working in an administration role in a busy office is a huge plus  
• You will have a current, clean, and full NZ driver's licence

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here (Use the "Apply for this Job" box below)./benefits

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
** Mō mātou - Our Organisation
** At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.**Ō tātou uara - Our values
** Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:  
• Manaakitanga – People at the Heart  
• Mahi Tahi – Better Together  
• Whanake – Be Bold
** Tūhono…