College Services Assistant

Are you an organised individual looking for purposeful work in administration? As a College Services Assistant you will provide effective and efficient administration as part of the College Services team. Your day will involve assisting with processing of enrolments, applications, exams and enquiries on corporate data systems, helping with the operation of the Service Help Desk (reviewing logged jobs, contacting the appropriate support service, coordinating pool vehicle bookings) and acting as the first point of contact on our front line reception for a minimum of 5.5 hours each Thursday.

Hours per week: 18.5. Salary per year: £12,405. Contract to: 24 December 2026. Alongside our priority of excellent student experience, we also focus on our employees.

• Process enrolments, applications, exams and enquiries on corporate data systems.
• Help run the Service Help Desk – review logged jobs, contact appropriate support services and coordinate pool vehicle bookings.
• Act as the first point of contact on the front‑line reception for a minimum of 5.5 hours each Thursday, directing calls and visitors appropriately.
• Support the receipt, administration and timetabling of student services.
• Assist with student enrolment, student records and examinations.

• Work in a busy open‑plan office while maintaining focus while answering calls and responding to queries.
• Provide excellent customer service to staff, students and external stakeholders.
• Support all incoming curriculum applications for the next academic year and current short courses.
• Assist with key college processes including reception, administration, and timetabling.
• Work accurately to tight deadlines while managing multiple priorities effectively.

We are looking for you to bring your organisational skills, professionalism and customer‑focused approach to a busy and varied College Services role at the heart of the College.

East Kent Colleges Group is an Ofsted Outstanding‑rated provider. It is proud to be the first General Further Education college organisation in the country to receive the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding:
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults.

These checks include conviction/caution self‑declaration, Enhanced DBS check and obtaining sufficient referencing.