CS--R - Customer Services Assistant

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole Customer Services Assistant and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. The roles are situated across campus in accommodation areas, academic buildings, central service buildings and in campus service buildings and role holders can expect to work in a variety of settings depending on demand.

Typical shifts patterns are between 07:00 and 23:00 on a rota basis, Monday to Sunday, 5/7 days.

• Receiving all initial enquiries from students, staff and visitors to reception areas, resolving them or referring correctly to other staff or university departments as appropriate. Assisting the wider campus services and university teams by signposting customers to the range of services on offer and how to access them.
• Maintaining the tidiness and security of the reception area and its facilities ensuring stock levels of office equipment, stationery and consumables are maintained.
• Using a range of university systems (e.g. accommodation systems, access control systems, switchboard, library systems, payment systems etc.) to aid in the resolution of queries and enquiries.
• Coordinating the issue of card/key access, where necessary, resolving or escalating any issues that arise as appropriate.

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity.

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage:
Working at Kent

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Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact  quoting reference number CS-377-26.

* Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

PLEASE NOTE:

We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see:
Using AI in your job application

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and equality at all levels.