Billing Administrator Team Leader

Job Description

Join Our Team as a Billing Administrator Team Leader!

At Wavenet, we’re dedicated to providing exceptional 24/7 support to thousands of businesses across the UK. With a passionate team of around 2,000 colleagues, we are a trusted supplier of innovative voice, data, cloud, security, and mobile solutions.

We are seeking a Billing Administrator Team Leader for Non‑Recurring Revenue (NRR) to manage our invoicing process for hardware, engineering, and project‑based billing. In this fast‑paced environment, you’ll lead a team to ensure timely and accurate invoicing, maximising our cash flow and delivering excellent customer service.

• Team Leadership: Conduct monthly one‑on‑ones, manage performance, and address team queries.
• Invoicing Management: Efficiently handle the invoicing queue to meet month‑end deadlines.
• Process Improvement: Develop and streamline invoicing procedures.
• Collaboration: Work closely with internal teams and customers to resolve issues and build strong relationships.
• Customer Service: Address and resolve billing queries promptly to maintain high satisfaction.

What We’re Looking For:

• Administrative experience with attention to detail.
• Previous management or team leadership experience.
• Familiarity with invoicing on finance platforms (e.g., Sage
  200).
• Strong customer service skills and a collaborative attitude.
• Problem‑solving mindset with the ability to streamline processes.
• Proficiency in Microsoft Office Suite and excellent time management skills.

• Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
• Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: Our new user‑friendly Learning Management System (LMS) designed to enhance learning, training, and personal development initiatives across our organisation.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.