Facilities Management Co-ordinator

About this facilities management job

This role will be responsible for providing support and co‑ordinating several tasks across the whole FM team.

• You’ll be assisting with complaint responses from housing tenants, pulling together information from contractors and the housing repairs team.
• You’ll organise training, liaising with trainers and teams for venues and dates.
• You’ll co‑ordinate data gathering for key performance indicators.
• You’ll take notes at contract and team meetings.
• You’ll be helping the team to organise their folders and maintain good records.

• Your working pattern will be Monday to Friday, excluding bank holidays.
• You will work 37 hours per week.
• This role will be primarily home‑based with meetings and team working at the council offices when required. Access to the office space is available whenever appropriate.
• Contract type: permanent.

• A salary in the region of £33,622.29.
• Cost of living pay award negotiated annually as a salary increase.
• Flexible, hybrid working – we understand the importance of a good work‑life balance.
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increases with service, plus bank holidays, plus 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave.
• We do not work on bank holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development, as well as cover your professional body membership fees where essential to the role.
• Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
• Stay healthy: access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of flu jabs.

• Requirements for dealing with social housing complaints.
• Awareness of the legislation regarding damp and mould (desirable).
• Awareness of housing repairs and defects (i.e. disrepair).
• Knowledge of local government working practices and regulation.

• Working in a similar environment with a focus on housing repairs and building projects.
• Gathering information from a variety of sources to assist in complaint responses.
• Building and maintaining positive relationships across teams.
• Minute‑taking at operational meetings.

• Good IT skills, use of MS Office suite (Excel, Word, Powerpoint and Sharepoint).
• Proven communication skills across a range of media (written, spoken).
• Flexible approach to work tasks and able to adapt to changing priorities and deadlines.
• Good level of accuracy and attention to detail.
• Able to work in a pressurised environment and seek help when needed.

Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre‑employment clearances.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the short‑listing panel, allowing all applicants to be assessed on merit alone.