Facilities Management Co-ordinator

FM Coordinator

Facilities Management team at Canterbury City Council are looking for an FM Coordinator to join them. This role will support and coordinate tasks across the FM team, providing a gateway to building knowledge and a career in facilities management.

• Full Time
• Permanent
• Canterbury, Kent
• Posted 2 days ago
• £33,622.29 / Year
• Closes: 26 June 2026

• Flexible, hybrid working with a good work–life balance.
• 23 days annual leave (increases with service) plus bank holidays and 3 additional days during the Christmas period.
• No work on bank holidays.
• Local government pension scheme.
• Training and development opportunities, professional body membership fee support.
• Employee perks and discounts.
• Free use of Canterbury’s Park and Ride, flexi bus tickets, and cycle to work scheme.
• Access to free counselling and employee assistance programme, including contributions to flu jab costs.

The role will be responsible for providing support and coordinating several tasks across the whole FM team.

• Assist with complaint responses from housing tenants, collecting information from contractors and the housing repairs team.
• Organise training, liaising with trainers and teams for venues and dates.
• Coordinate data gathering for key performance indicators.
• Take notes at contract and team meetings.
• Help the team organise folders and maintain good records.

• Monday to Friday, excluding bank holidays.
• 37 hours per week.
• Primarily home‑based with occasional meetings at council offices.
• Contract type: permanent.

• Experience with social housing complaints.
• Awareness of legislation regarding damp and mould (desirable).
• Awareness of housing repairs and defects (e.g., disrepair).
• Knowledge of local government working practices and regulations.

• Working in a similar environment focused on housing repairs and building projects.
• Gathering information from a variety of sources to assist in complaint responses.
• Building and maintaining positive relationships across teams.
• Minute‑taking at operational meetings.

• Good IT skills, use of MS Office suite (Excel, Word, PowerPoint and SharePoint).
• Proven communication skills across a range of media (written, spoken).
• Flexible approach to work tasks and able to adapt to changing priorities and deadlines.
• High level of accuracy and attention to detail.
• Ability to work in a pressurised environment and seek help when needed.

Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of pre‑employment clearances.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. All applications are anonymised for the short‑listing panel, allowing all applicants to be assessed on merit alone.