Outpatients Assistant Administrator

Outpatients Assistant Administrator

Closing date: 05 July 2026

East Kent Hospitals University NHS Foundation Trust – Outpatients Assistant Administrator.

We offer a full package of benefits, including car lease scheme, on-site childcare, generous annual leave in line with NHS terms and conditions, high street and public transport discounts, 24/7 staff support service, on-site Amazon lockers, and fresh fruit and veg stalls.

Previous candidates need not apply.

PLEASE NOTE – WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE.

If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

• Register GP referrals as they arrive.
• Book the first appointment with the patient, providing a positive, friendly, and helpful experience.
• Maintain accurate and timely data to support delivery of National and Trust targets and ensure appropriate remuneration.
• Answer calls promptly and professionally, addressing patient queries such as cancellations or rescheduling.
• Work across multiple IT systems to complete tasks, handling face‑to‑face appointments at the hospital.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is “great healthcare from great people”. Everything we do is guided by our values: “People feel cared for, safe, respected and confident that we are making a difference”.

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers/patients
• Experience of having been part of a team
• Customer care
• Previous experience of working within a busy environment

• Ability to communicate clearly, both written and verbally
• Ability to multi‑task
• Excel – ability to set up spreadsheets and update reports
• Ability to interact with colleagues and other stakeholders courteously
• Good interpersonal skills
• Accuracy – pays attention to detail
• Ability to prioritise and organise own workload to meet set deadlines
• Use of email for updating calendar and appointments
• Experience of working in a customer service environment
• Able to multi‑task in a fast‑paced environment

• Basic numeracy & literacy
• Educated to GCSE level with A‑C grades in English and Maths or equivalent qualifications
• Has gained or is willing to work towards NVQ2

• To adhere to Governance within the Trust and report as per Trust Guidelines
• Knowledge of Datix reporting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

East Kent Hospitals University NHS Foundation Trust

Patient Service Centre, Outpatients, Kent and Canterbury Hospital