Operational Support Specialist

Career Opportunities:
Operational Support Specialist (19062)

Requisition
19062
-Posted
09/23/2026

- Operations )
- Operational Support )
- Field Based - England (Field-England)
- Retail Operations

- Permanent

- Full Time

- Field based

Salary: £35,700.00
Grade: CHD Crew member
Reporting Line: Operational Support Manager
Contact Type: Permanent, Full time
Location: Field-Based (South Essex, East London, South London and South East London preferred)
Closing Date: 06/10/26

Please note: This is a highly field-based role involving regular travel to branches. Candidates must hold a full UK driving licence and be comfortable spending the majority of their working time travelling between branch locations. Business travel expenses can be claimed in line with company policy.

As an Operational Support Specialist, you will join us on our journey and undertake a highly valuable role supporting our network of over 11,500 branches to operate safe, compliant and successful franchise businesses.

This is a field-based role, with branch visits making up a significant part of your working week. You will regularly travel to branches across South UK, providing operational support, conducting stock and cash verification activities, undertaking branch accounting reviews, and supporting cash management processes.

You will work closely with Postmasters and a range of stakeholders across the business, providing coaching, guidance and practical support to help improve operational performance and ensure branches are equipped to deliver excellent service to customers.

This role offers a unique opportunity to make a tangible difference to our Postmaster community. Whether supporting branches through operational challenges, conducting risk-based stock checks, or helping colleagues following significant events such as robberies, burglaries or branch closures, you will play an important role in helping our network thrive.

You must b e flexible and willing to travel nationally including overnight stays where required. All business travel expenses will be reimbursed in line with company policy.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & saving

To be successful in this role, you will have experience of branch operations, cash and stock management processes and be confident building relationships with a wide variety of stakeholders. You will combine operational expertise with a coaching and support-focused approach, ensuring Postmasters receive clear guidance and practical solutions.

In addition to this, the ideal candidate will:

Hold a full UK driving licence and be willing to travel extensively as part of a field-based role.

Be comfortable spending the majority of the working week visiting branch locations.

• Have excellent communication skills with the ability to explain complex issues clearly and confidently.
• Be able to adapt their approach to different situations when supporting Postmasters.
• Have strong consultative and coaching skills, enabling them to provide support, guidance and signposting to appropriate resources.
• Be committed to continuous learning, personal development and maintaining high team…