Service Advisor; Volkswagen

Service Advisor (Full Time), Canterbury Volkswagen

Canterbury Volkswagen are looking to recruit a Service Advisor to provide the highest level of customer satisfaction. Working as part of our Servicing department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their car so that they leave our centre feeling extremely satisfied every time.

Key Responsibilities:

• Responding positively to customer telephone enquiries relating to service and repairs.
• Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
• Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
• Liaising with the service manager to ensure workshop loading suits diary bookings.
• Producing invoices for completed work and explaining the content to customers.
• Ensuring service bookings and appointments are managed efficiently.
• Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

What we’re looking for:

• A confident user of computers and preferably a working knowledge and understanding of Pinnacle/Pinewood DMS.
• Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.
• Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships.
• Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment.
• A flexible approach to time-keeping so customer satisfaction can always be ensured.
• Has an honest, respectful and diligent approach to work with a strong sense of integrity.
• Systematic and organised; pays attention to the finer details.
• A full and valid UK driving licence is essential.
• Package and benefits commensurate with experience.