Customer Care Rep – Sinks & Benchtops

Customer Service Representative - Mercer (Fixed-term)

Join Mercer and help deliver exceptional customer service that makes a real difference every day.

New Zealand Panels Group is a leading manufacturer and distributor of decorative interior panel products used by the joinery industry. We also supply high pressure laminates, porcelain and engineered stone benchtop materials along with a range of substrates and stainless-steel products. Specified by New Zealand's top architects and designers, our products can be found in projects built by the country's leading residential and commercial builders.

We are looking for a motivated and customer-focused Customer Services Representative to join our team on a six-month fixed-term contract based in Christchurch. In this role, you will be the first point of contact for customers, supporting enquiries relating to our range of sinks, taps, and benchtops
. You will work closely with customers and internal teams to ensure a smooth and professional customer experience from enquiry through to resolution.

• Respond to customer enquiries via phone and email in a timely and professional manner
• Provide product information and support for sinks, taps, and benchtops
• Process orders, returns, and warranty enquiries accurately
• Coordinate with internal teams to resolve customer issues
• Maintain accurate customer records and communication notes
• Assist with follow-up and after-sales support
• Support the wider sales and operations teams as required

• Previous experience in customer service, customer support, or administration
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and priorities
• High attention to detail and accuracy
• Confident using computer systems and Microsoft Office
• Experience in building products, kitchens, plumbing, interiors, or related industries would be advantageous but not essential
• Positive attitude with a strong focus on customer satisfaction

• Supportive and collaborative team environment
• Opportunity to work with quality kitchen products
• Christchurch-based role with an established business

If you’re passionate about helping others and providing great service, we would love to hear from you.