Help Desk Support Advisor - Speech & Language Link

Job Details:
Help Desk Support Advisor
- Speech & Language Link

Full details of the job.

Vacancy Name

Vacancy Name Help Desk Support Advisor
- Speech & Language Link

Vacancy Number

Vacancy Number VN2892

Location City

Employment Type

Employment Type

Permanent

About us

This is a unique opportunity for someone with a background in education, SEND, teaching support or a school environment who enjoys helping people and explaining information clearly. While you'll be supporting users of our online platform, this is not an IT support role
. Instead, you'll provide guidance and assistance to schools using our speech, language and communication support packages.

Speech & Language Link is a leading provider of online speech, language and communication support tools for schools and educational settings.

We work with more than 4,000 schools and settings across the UK and internationally, supporting over 200,000 speech and language assessments every year. Our mission is simple: to ensure no child is held back in education or life because of speech, language or communication difficulties.

We're proud of our collaborative, supportive culture and our shared passion for improving outcomes for children and young people.

About the job

You'll spend much of your day responding to telephone calls, emails and voice messages from schools, providing professional, knowledgeable and friendly support.

• Provide first-class support to UK and international schools and early years settings.
• Respond promptly to customer enquiries via phone, email and voicemail.
• Explain product features and processes clearly and confidently to non-technical users.
• Maintain accurate records of customer interactions and enquiries.
• Troubleshoot user issues and identify appropriate solutions.
• Develop and maintain a strong understanding of Speech & Language Link products and services.
• Work collaboratively with colleagues across the business to deliver an exceptional customer experience.
• Support with additional administrative and customer service tasks as required.

You'll also bring:

• Excellent communication and customer service skills.
• The ability to explain complex information in a simple and approachable way.
• Strong organisational and multitasking skills.
• Good analytical and problem-solving abilities.
• Confidence using technology and online systems.
• High levels of accuracy and attention to detail.
• The ability to remain calm, professional and empathetic when handling challenging enquiries.
• A willingness to learn and quickly develop product knowledge.

• Whilst we work in a hybrid way, with collaboration being one of our values, we’d expect you to regularly be in our office, at least three days per week.
• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We’ll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership... etc
• Learning and development opportunities

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.