SL--R - Learning Environment Assistant

Are you passionate about delivering excellent customer service and creating welcoming, inclusive learning spaces where students can thrive?

As Learning Environment Assistant, you will play a key role in providing a high-quality learning environment and excellent study space experience for students, staff and visitors. Working collaboratively within the Learning Environment team, you will help maintain inspiring library and study spaces, support access to physical and digital collections, and ensure customers receive a professional, responsive and inclusive service that enhances the overall student experience.

As Learning Environment Assistant you can expect to be involved in:

• Providing customer-focused assistance to students, staff and visitors when using library and learning spaces and accessing collections. Proactively maintaining and improving the library managed environment and access to collections.
• Helping to safeguard the common interests of all customers by ensuring relevant library regulations are followed when using library and learning spaces and collections. This includes playing an active role in the roaming service, aiming to resolve issues arising from breaches of the Library Regulations using tact and diplomacy, and escalating issues where necessary.
• Working in close collaboration with other library teams to support the collection management lifecycle. Maintaining and improving access to physical and digital material. This includes ensuring that physical items are accurately shelved, easy to find and accessible to customers.
• Helping to ensure that library and learning space equipment and services (self-issue and return machines, printers, laptops, etc.) are operational and faults are reported quickly.

• Experience working in a service environment
• Effective interpersonal skills and the ability to work confidently and diplomatically with all stakeholders, both in person and online
• Clear customer focus and commitment to improving the student experience
• Comfortable with addressing behaviour and having conversations with customers about rule compliance with tact

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The University of Kent values diversity and equality at all levels.