Outpatients Assistant Administrator

East Kent Hospitals University NHS Foundation Trust

The closing date is 21 January 2026

The Patient Service Centre are recruiting!

The Outpatient Service Team is a hard‑working team that is highly motivated and effective. As a large Trust we have services at six sites and provide key services within the patient pathway for outpatient and inpatient activity. We work hard to ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.

We offer a full package of benefits, including a car lease scheme; on‑site childcare; generous annual leave in line with NHS terms and conditions; high‑street and public transport discounts; a 24/7 staff support service – and the little things that make life easier, like on‑site Amazon lockers and fresh fruit and veg stalls.

Previous candidates need not apply

PLEASE NOTE – WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE

This role involves registering the GP referrals as they come in from the GP, booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatients appointment.

Recording of accurate and timely data is a vital part of this role and will support the delivery of national and trust targets and also ensure appropriate remuneration of work undertaken in the outpatient department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment.

Currently we have a variety of appointments from face‑to‑face attending in person at the hospital. The post holder will be required to work across many IT systems to complete tasks.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

If you are passionate about people, you’re the perfect fit for us as a health professional.

Our vision is “great healthcare from great people”. Everything we do is guided by our values: “People feel cared for, safe, respected and confident that we are making a difference”.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please refer to the supporting documents for the full job description and person specification.

• Previous office experience
• Use of MS/Software
• NHS experience

• GCSE Maths A‑C or equivalent
• GCSE English A‑C or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Kent Hospitals University NHS Foundation Trust

Patient Service Centre, Outpatients, Kent and Canterbury Hospital