Outpatient Assistant Administrator

East Kent Hospitals University NHS Foundation Trust Outpatient Assistant Administrator

The closing date is 21 January 2026

The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of Acute Child Health. Outpatients Assistant Administrators are the first part of the patients journey and it is essential that we deliver an extremely high level of customer service. This role involves registering the GP referrals as they come in from the GP, booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatient appointments.

Outpatient Assistant Administrators go that extra mile for every patient and strive to deliver this as an active daily part of their role.

PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE

Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment.

Currently we have a variety of appointments from Face to Face attending in person at the hospital, Telephone which gives flexibility where the patient takes the call and Virtual web consultations which allows visibility to both patient and consultant.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. If you are passionate about people, you're the perfect fit for us as a health professional.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

In return, we promise to give you all the opportunities and development we can, so you can enjoy a great career with us. We also offer a great reward package with fantastic discounts to enjoy whatever you are doing in your time off.

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

• Basic numeracy & literacy.
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
• Has gained or is willing to work towards NVQ
  2.

• Accuracy - pays attention to detail
• Ability to communicate clearly and courteously, both written and verbally with colleagues and stakeholders
• Ability to prioritise and organise own workload to meet set deadlines
• Experience of working in a customer service environment
• PAS knowledge

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers/patients.
• Experience of having been part of a team
• Previous experience of working within a busy environment.

• To be aware of and adhere to the Trust's values and Behaviours
• To be aware of and adhere to the Trust's Vision, Mission and Values.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Kent Hospitals University NHS Foundation Trust