GP Receptionist​/Care Navigator

As a Receptionist/Care Navigator you will be the first point of contact to all patients and visitors contacting the University Medical Centre. The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

We have 2 part time roles to be worked:

Monday  (4)

Tuesday  (4)

Friday -  (4)

Total 17.5 hours

Tuesday  (5.5)

Thursday  (4)

Total 19.5 hours

The hours stated are the usual requirements; however, these may be adjusted at the Practice's discretion to accommodate periods of annual leave, sickness, or other operational needs.

The ability to work flexible shifts to meet the service needs, especially during periods of annual leave and sickness will be a requirement of the role.

• Opening up/locking up of practice premises in accordance with practice protocols
• Processing all requests for appointments, visits and telephone consultations, and ensuring callers are sign posted or booked with the appropriate healthcare professional
• Processing E consultations, redirecting to the right clinician for the consult, taking responsibility for completion of administrative E consultations
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Ensuring visitors to the practice are welcomed and have signed into and out of the visit book
• Updating the patients clinical record with information passed on to the reception team
• Ensuring Med 3 requests are carried out and communicating with patients regarding this.
• Triaging workflow and ensuring that scanning is up to date and sent to the appropriate clinician.
• Having knowledge of the appointment book and sessions within Emis and ensuring patients are booked into the correct slot in a timely manner

We have an atypical growing patient population of 15,000 predominantly students based at the University of Kent  have 5 GP Partners, 3 Salaried GPs and an experienced and innovative nursing team providing high quality patient care, all supported by our wonderful administration teams. As a training practice we are involved in the training and education of GP Registrars, nurses and medical students studying at KMMS

Our practice strives on delivering high-quality care to a diverse patient population. We pride ourselves on our welcoming atmosphere, excellent team spirit, balancing the needs of our patients with the wellbeing of our team.

Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications. We advise you to submit your application early to prevent disappointment.

PREVIOUS APPLICANTS NEED NOT APPLY AND WILL NOT BE CONSIDERED FOR SHORTLISTING.

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are sign posted to the…