Think, Talk, Act and Wellbeing Coordinator

Think, Talk, Act and Wellbeing Coordinator

The Wellbeing Services and Think Coordinator is responsible for the day to day coordination of Pilgrims Think project and Wellbeing services.

The post holder may occasionally be required to travel across hospice sites.

The ability to communicate with individuals who may be distressed is essential to this role.

Under the guidance of the head of service and working closely with Pilgrims Wellbeing team, you will be required to: manage and respond to incoming referrals and enquiries, overseeing the day to day planning, co‑ordination, delivery and evaluation of Think, Talk, Act and wellbeing services, and leading on the recruitment, training and day to day coordination of a team of expert volunteers.

Pilgrims helps people facing a terminal diagnosis, and their families, to live well in every moment.

DUTIES AND KEY RESPONSIBILITIES

• Monitor incoming website, email and telephone referrals and enquiries for Think Talk Act and wellbeing services.
• Respond in a timely manner to all referrals and enquiries, making telephone contact with individuals to triage and provide appropriate information where required.
• Apply effective communication and interpersonal skills in response to the different needs of individual people and service volunteers.
• Be able to communicate in a compassionate and sensitive manner with individuals, and be comfortable responding to distress.
• Be able to signpost to other services where appropriate.
• Manage referral booking system, recording information as and where required.
• Be responsible for service data entry & collection as required.
• Undertake service evaluation audits as required, providing necessary reports and relevant reports as required, including collation of service evaluations.
• Manage and coordinate timetable‑schedules, including room/venue bookings where required.
• Coordinate supply of marketing and promotion all‑literature, including monitoring stock and managing distribution.
• Liaise with stakeholders as required.
• Be responsible for ordering, purchasing, invoicing and expenditure analysis in relation to service.
• Coordinate and manage volunteer rotas, to ensure continuation of service.
• Act as main point of contact for volunteers, responding appropriately to any issues and escalating concerns as appropriate.
• Liase with hospice wellbeing team and head of service in regards to any safeguarding concerns reported by volunteers.
• Within own capabilities, and having received the relevant training, support the delivery of services to fill any gaps in volunteer resource, avoiding cancellation of services wherever possible.
• Lead, coordinate, administer and undertake tasks to support the recruitment and training of volunteers, liaising with Head of Service, HR and education teams as required.
• Coordinate, attend and minute meetings as required.
• Provide administrative support to Head of Service as required.

• Right to work in the UK. Pilgrims Hospices cannot offer to sponsor any applicant.
• Previous experience in any service administration‑coordination role.
• Experience of working directly with general public.
• Good interpersonal and communication skills.
• Ability to work autonomously and as part of a team.
• Excellent IT and administrative skills.
• Excellent organisational and time management skills.
• Ability to work flexibly to manage competing demands.
• Minimum 3 GCSEs (Grade C or Grade 4/5) including English & Maths, OR an appropriate business/administration qualification.
• Own transport and ability to travel cross site.
• Previous experience in similar or relevant health or social care role.
• Experience of working with volunteers.
• An understanding of hospice care and services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.