GP Receptionist​/Care Navigator

Overview

As a Receptionist/Care Navigator you will be the first point of contact to all patients and visitors contacting the University Medical Centre. The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone;
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way;
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative and clerical support to clinical staff and other members of the practice team;
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

• Opening up/locking up of practice premises in accordance with practice protocols
• Processing all requests for appointments, visits and telephone consultations, and ensuring callers are sign posted or booked with the appropriate healthcare professional
• Processing E consultations, redirecting to the right clinician for the consult, taking responsibility for completion of administrative E consultations
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Ensuring visitors to the practice are welcomed and have signed into and out of the visit book
• Updating the patients clinical record with information passed on to the reception team
• Ensuring Med 3 requests are carried out and communicating with patients regarding this
• Triaging workflow and ensuring that scanning is up to date and sent to the appropriate clinician
• Having knowledge of the appointment book and sessions within Emis and ensuring patients are booked into the correct slot in a timely manner

The ability to work flexible shifts to meet the service needs, especially during periods of annual leave and sickness will be a requirement of the role.

We have an atypical growing patient population of 15,000 predominantly students based at the University of Kent  have 5 GP Partners, 3 Salaried GPs and an experienced and innovative nursing team providing high quality patient care, all supported by our wonderful administration teams. As a training practice we are involved in the training and education of GP Registrars, and nurses and medical students studying at KMMS