Service Desk Operator

2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether offers vital services including maintenance, cleaning, catering, procurement, logistics and much more.

Helpdesk and Switchboard Operators are outgoing, customer‑focused people that provide a critical service to all callers to 2

Gether and the Trust (EKHUFT). They are part of a central point of contact that delivers an efficient, tailored and courteous first line support service to patients, members of the public and staff. Previous call handling experience and good IT skills would be an advantage. This is a full‑time role, 37.5 hours per week, with a 24/7 rota requiring some degree of flexibility.

• Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers.
• Maintain strong affinity with IT systems and manage systems to ensure timely delivery of service requirements.
• Act under pressure by responding to major incidents, emergency calls, fire alarms, etc.
• Proactively monitor systems that manage workflow to different teams within 2gether and match with the right team or operative when required.

The role requires excellent communication skills, motivation and strong customer service skills. The role has a real impact on the patient experience and focuses on providing exemplary services.

• Generous Annual Leave: 26 days + Bank Holidays, with the opportunity to buy or sell leave.
• Company Pension.
• Onsite Childcare Facilities.
• Cycle to Work Scheme.
• Employee Assistance Programme.
• Discounts on travel, accommodation, airport parking, holidays, skiing, and travel extras.
• Access to Blue Light Card.
• Access to our employee benefits platform.
• Subsidised bus pass.
• Savings on health and beauty, gifts, toys, fashion, and entertainment.
• Training and development opportunities, including functional skills training.

Bringing a valid form of photo identification is required for your interview. Unfortunately, we will be unable to proceed if you do not provide an acceptable form of  will cover costs for a DBS check if required for the role.

Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.