Technical Business Analyst; Business Systems

2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more. We are looking for an ambitious and proactive Technical Business Systems Analyst to join our Business Systems Team. This is an exciting opportunity to play a pivotal role in transforming how systems, data, and technology support frontline healthcare services across our organisation.

You’ll work closely with stakeholders at all levels, from operational teams to senior leaders, identifying opportunities for improvement and translating business requirements into innovative technical solutions that make a real difference. Acting as the vital link between business teams and technology solutions, you’ll analyse systems and processes, identify opportunities for improvement, design and implement solutions, and support strategic transformation projects to ultimately contribute to excellent patient care.

This is a varied role that combines business analysis, data insight, solution design, stakeholder engagement, and systems management.

Other responsibilities include:

• Capture and document functional and non-functional requirements
• Produce clear process maps, user stories, and business documentation
• Analyse current workflows and identify opportunities for optimisation and recommend innovative solutions aligned to strategic objectives
• Support the delivery of business systems transformation initiatives
• Build internal solutions and create and maintain Power BI dashboards and reports
• Support testing, validation, and successful implementation
• Support project planning, governance, and change management activities

• Strong business analysis and process‑mapping skills
• Experience working as an advanced user, administrator, or Subject Matter Expert for business systems
• Knowledge of Microsoft 365 tools, including Power Automate, Microsoft Forms, and Power BI
• Ability to understand technical systems and business processes
• Excellent communication and stakeholder management skills
• Proven ability to manage multiple priorities and deliver results
• Experience working within complex organisational environments
• Experience with in healthcare or NHS environments and qualifications such as ITIL, Agile PM, or other relevant systems certifications are desirable but not essential.

• Generous annual leave: 26 days + bank holidays with the opportunity to buy or sell leave
• Company pension
• On-site childcare facilities
• Cycle to work scheme
• Employee assistance programme
• Discounts on travel, accommodation, airport parking, holidays, skiing, and travel extras
• Access to Blue Light Card
• Access to our employee benefits platform
• Subsidised bus pass
• Savings on health and beauty, gifts, toys, fashion, and entertainment
• Training and development opportunities, including functional skills training

Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.