1st Line Support IT Technician

We are looking for a 1st Line IT Support Technician to join our successful team. The position is office based, in Canterbury and ideally candidates will have previous experience delivering excellent service in IT support. The successful candidate will be expected to work collaboratively with colleagues and support the development of apprentices and new starters where required.

Key Responsibilities

The 1st Line IT Technician is responsible for providing first-line technical support to customers through the Helpdesk. The role acts as the first point of contact for IT incidents and service requests, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately.

Working Pattern

The 1st Line IT Technician will operate within the SNS Helpdesk, providing remote support to customers throughout the year and assisting with the day-to-day operation of the service desk. At times throughout the year, it may be necessary for the 1stLine IT Technician to attend customer premises as part of a project team.

Year Round - Helpdesk Support

Responsibilities

• Responding to and logging support requests received via telephone, email, and the ticketing system.
• Providing remote first-line technical support to customers using telephone and remote-access tools.
• Diagnosing and resolving common hard...