System Development Officer

System Development Officer

Canterbury City Council is looking for a System Development Officer to join its Digital Services team.

Are you experienced in supporting, administering or improving complex corporate systems?

This is an opportunity to join a multidisciplinary digital team that supports essential council services. You will help administer and improve the systems used by colleagues across the council, translating business requirements into secure, accessible and maintainable solutions.

The role will initially have a strong focus on NEC Housing, formerly known as Northgate Housing, alongside applications within the Idox suite. NEC Housing is a critical council system supporting areas including rents, billing, assets and tenancy information.

Experience of NEC Housing/Northgate or similar housing-management software would be particularly valuable.

• A salary of £36,291.51 to £39,990.41 per annum
• Cost-of-living pay award negotiated annually as a salary increase
• Flexible, hybrid working. We understand the importance of a good work-life balance
• A generous annual leave entitlement, which increases with service, plus bank holidays and three additional days usually used while our main offices are closed over Christmas
• The option to buy additional annual leave
• A local government pension scheme
• Training and development opportunities, including support with professional membership fees where these are essential to the role
• Employee benefits, including retailer and lifestyle discounts
• Free use of Canterbury's Park and Ride, flexi-bus tickets and a cycle-to-work scheme
• Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions towards the cost of flu vaccinations

You will work within the Digital Services team to administer, support and improve complex corporate systems.

A significant part of the role will involve supporting NEC Housing/Northgate, including system configuration, access and security, testing, reporting and data quality. You may also support systems within the Idox suite and other corporate applications as service priorities change.

You will work with colleagues across the council to understand their requirements, resolve problems and deliver practical improvements that make services easier to manage and use.

• Supporting system administration, including user accounts, reports, dashboards, security settings and access profiles
• Translating business and user requirements into secure, accessible and maintainable solutions
• Configuring, maintaining and troubleshooting corporate systems and digital applications
• Developing and maintaining system processes, technical guidance and training materials
• Planning and supporting system testing and User Acceptance Testing Investigating defects and supporting the implementation of system upgrades and new releases
• Monitoring and improving data quality, system integrity and user adoption
• Working with colleagues, suppliers and technical specialists to coordinate system changes and improvement work

• Monday - Friday, excluding bank holidays
• Full-time, 37 hours a week
• Permanent contract
• The team operates a flexible hybrid-working model. Normally, you will be expected to work on site at least once a fortnight. This may vary and could be more frequent depending on the systems, projects and service needs you are supporting

You will have:

• A practical working knowledge of digital systems and their implementation
• A good understanding of software-design principles and web security
• An awareness of the technologies used to support web applications, including databases, backups and operating systems
• An understanding of version control,…