Assistant Service Manager

Overview

We are seeking an Assistant Service Manager to join our service at Smock Acre in Canterbury & Hoath. Smock Acre is supporting male adults with learning disabilities, physical disabilities, and communication needs. All three‑need support with moving and handling, and one uses a peg for ingestion.

This is a hands‑on role. The candidate will play a key role in managing these changes and will have passion for driving improvement for the best interest of the people we support. Willingness to be part of the On‑call team. We just ask that you share our values, and you have a fun, positive and can‑do attitude!

• Work with your Service Manager to manage and lead a successful and positive team.
• Understands the balance between keeping our people safe and positive risk taking.
• Have a good understanding of the social care sector and how these benefits and impacts the people we support.
• Stay up to date with policies and procedures to carry out and maintain safe and best practices.
• Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner.
• Work with your Service Manager to reinforce a positive culture of continuous improvement.
• Act as the Service Manager in their absence.
• To be flexible and be able to work shifts required: bank holidays, 7am – 2:30pm and 2pm – 9:30pm, no night shifts required. These hours may occasionally need to be extended to provide 1‑1 support and guidance to Support Staff on duty as required and this may involve working past 21.30 to do night staff supervision.
• Late shift are 230‑10pm.

For more details about the role, please have a look at the role profile.

Respect:
We treat people as we would wish to be treated ourselves.

Excellence:
We don’t settle for okay, we are determined to achieve more.

Integrity:
We do the right thing, even if it takes more time and effort.

Pride:
The work we do is something we want to tell others we are part of.

Contact us!

If the role appears and you don’t quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits.

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.

We’re there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career.

Apply or get in touch with us today – we look forward to hearing from you.