Service Manager

About the organisation We are a well-established, values driven provider of residential support services for vulnerable people. We are committed to empowering people to live full, meaningful lives in their communities through person-centred and strengths-based approaches.
About the opportunity As the Service Manager, you will lead and manage a team of support staff delivering high-quality care and support to people in community-based residential homes. You will be responsible for ensuring services are safe, person-centred, and align with sector standards, oversee rosters and resources, and build strong relationships with the people we support, whānau, and stakeholders, Reporting to the General Manager you will:

• Provide strong leadership to frontline staff, ensuring high performance and alignment with organisational values.
• Oversee the day-to-day operations of one or more residential homes, ensuring compliance with Nga Paerewa Health and Disability Standards NZ 8134:2021 and our contractual obligations.
• Develop and maintain Individual Support Plans (ISPs) in collaboration with service users, whānau, and support teams.
• Ensure staffing rosters, leave, and recruitment are managed effectively to maintain service continuity.
• Foster a positive, inclusive, and culturally responsive environment for service users and staff.
• Promote the rights, safety, and wellbeing of people supported, including safeguarding and risk management.
• Work collaboratively with whānau, health professionals, and other agencies to support holistic outcomes.
• Contribute to budget management, reporting, and service development initiatives.
• Monitor service performance and implement continuous quality improvement.

About you You are a confident, compassionate leader who thrives on making a real difference. With a background in health, social services or nursing, you understand the balance between strategic oversight and hands-on problem solving. You know how to bring out the best in your team, foster collaboration, and ensure that services are both high quality and person-centred.

Your understanding of sector standards, compliance requirements, and the importance of culturally responsive practice means you can navigate challenges with confidence and integrity. Above all, you’re driven by the belief that every person should have the opportunity to live with dignity, choice, and independence.

How to apply

For a confidential discussion about the role; contact Elise Elliott#J-18808-Ljbffr