Client Manager

Job Details

Job Title:

Client Manager

Location:

Canterbury
Package: £(phone number removed) , Hybrid working, 23 days holiday plus bank holidays, private medical

Working Hours:

Full time, Monday-Friday, 37.5 hours a week

A reputable medium‑sized accountancy practice in Canterbury is hiring for a Client Manager to join their growing firm. Offering circa £45k, with hybrid working, and extensive progression opportunities. The role is to ensure clients receive the highest standard of service, communicating with clients regularly, cross selling, and ensuring client satisfaction. If you are a trusted accountant, with a passion for client services, then this is the role for you.

• Lead and manage the operational team, ensuring effective workload allocation, capacity planning, productivity optimisation, and high performance through coaching, development plans, and performance management.
• Oversee client onboarding and relationship management, maintaining strong working partnerships while ensuring accurate, timely documentation and high service standards throughout the client journey.
• Prepare and review accounts, tax returns, bookkeeping, and management accounts, ensuring compliance with legislation, quality control, and a minimum personal billing target of £1,500 per week.
• Provide proactive tax planning strategies in line with current legislation and oversee the ongoing maintenance and accuracy of accounts work prepared by the team.
• Monitor job profitability and budgets by reviewing timesheets, analysing efficiency, measuring margins, and ensuring financial targets are met.
• Support Senior Management with budgeting, forecasting, risk analysis, management reporting, and the effective utilisation of cashflow to generate and protect reserves.
• Identify, review, and implement operational process improvements and standardisation to enhance efficiency, productivity, and overall client experience.
• Generate new business opportunities through networking and collaboration with peers across teams, stepping in to support operational delivery when demand exceeds capacity.

• ACCA or ACA qualification is preferred but part qualified is also acceptable.
• Minimum of 4 years accountancy practice experience.
• Able to commute to Canterbury.
• Excellent communication, interpersonal, and organisational skills.

• Salary depending on experience, ranging from £35,000 - £45,000.
• Hybrid working, 60/40 split, can be flexible around client meetings etc.
• 23 days holiday plus bank holidays, plus your birthday off.
• WPA health insurance.
• Work mobile.
• Workplace pension.
• Free onsite parking.