Store Manager - Victoria's Secret

About the Role

As a Store Manager at Victoria’s Secret, you’ll guide, support, and inspire your store to deliver exceptional experiences, create meaningful customer relationships, and achieve strong results with confidence and care.

• Lead from the heart - You’ll train, coach, and inspire your team, setting them up for success and help them to shine
• Be a role model - You’ll set the tone for the store, fostering an inclusive, positive environment where the team feels valued, motivated, and proud of the work they do
• Think of the customer - You’ll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store, and making sure your team does the same
• Lead day-to-day operations - You’ll own your P&L and lead on key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control), which help maximise sales and profitability
• An eye for visuals - our brand visual standards are high (of course), but our Visual Team can support you and your team in understanding and delivering them with pride
• Listen, share & shape - Your ideas matter. You’ll create space for your team to share their perspectives and collaborate with partners across the business to help us evolve and grow
• Keep your store safe - You’ll make sure the store is compliant, organised and prepared for every launch, layout change and moment that matters, keeping both your team and customers safe and supported

• You have experience leading a fast-paced store and a track record of delivering strong results through people, service and operational excellence
• You demonstrate a strong understanding of how to lead and deliver a company strategy, driving strong performance and results
• You have a passion for retail - You have a passion for all things retail whether it be front or back of house. Ultimately, creating a unique experience for each customer is your favourite thing to do
• You lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand
• You can build strong relationships - You build genuine relationships with customers, with your team and with partners across the business
• You embrace change - You enjoy problem-solving, multitasking, and working collaboratively to meet challenges with optimism
• You have creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams and bringing initiatives to life

We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we cherish our diversity.

While our job adverts outline ideal skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Victoria’s Secret and you can demonstrate an alignment with core parts of the role and our values, we would encourage you to apply.

If you are looking to become part of a fun and dynamic team then apply today and become part of one of the most iconic brands in the world!

Being part of a great brand isn’t the only thing we have on offer, you’ll also get access to:

• 25% off a huge selection of Victoria's Secret, Next, Gap in store
• Amazing deals and exclusive offers from over 3,500 retailers through Reward Gateway
• Incentives and competitions with amazing prizes that run all year round
• Access to free financial, health and wellbeing services including 24/7 digital GP
• Learning and development opportunities and support with upskilling core skills through on the job training
• Core benefits such as pension contributions and life assurance

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email  (please include 'Workplace Adjustments' in the subject line).