Fragrance Gifting Lead

Position: Fragrance Gifting Experience Lead
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.

As one of our highly skilled Senior Sales Advisors, you will combine your passion for fragrance and gifting, to ensure that each customer has a unique and inspirational in-store experience which educates, inspires and delights them.

Compensation and Benefits Competitive industry salary

Commission scheme

Product discount

Training & development

Qualifications

You will have:

A passion and energy to provide inspirational, authentic and personalised customer service

An approachable, friendly with a ‘can-do’ attitude.

Confidence in speaking to customers, get to know them and understand their needs to best cater to them Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.

Proof of right to live and work in the country

Description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times maximising sales through selling, providing excellent service and retail standards contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines

Understand daily/weekly targets

Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.

Keep up to date with competitor activities and missed opportunities

Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.

Deliver the Brand Strategy, ensuring the delivery of an effective local plan

Plan and implement local marketing & events initiatives, aligned to Retailer activity.

Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture

Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.

Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate

Use digital tools to ensure knowledge is kept up to date Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
Review retail standards on a daily basis ensuring they are maintained to the required standard

Ensure deliveries, stock movements and associated administration are completed within agreed Company time frames

Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk Ensure all information requests are fulfilled accurately, within deadlines set Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality Manage daily replenishment, taking appropriate action where necessary

Maximise sales performance by utilising all commercial reports before making commercial decisions

Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control

Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines

Identify trends and make suggestions to enhance product performance.

Qualifications. Experience in a fast⁃paced retail and/or consumer facing environment
· Ability to drive self⁃development

Commercial understanding and awareness of industry

Effective communication, organisation and prioritisation skills
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