Student Services Officer (Residential

Would you enjoy helping young people from around the world settle into life in Canterbury?

Join Stafford House International as a Student Services Officer and become a key part of our students' experience.

We're a vibrant, fast-paced English language school welcoming hundreds of international students each year. You will be one of the first points of contact for our students, helping with everything from arrivals and accommodation queries to activities, pastoral support and day-to-day life in Canterbury.

This is a varied, people-focused role. You'll get to know students from around the world and help them feel welcome, safe and supported during their time with us. As part of the role, you'll have your own room and access to kitchen facilities within the student residence. You're also welcome to stay in the accommodation when you're not on duty.

• £23,734.54 per year
• Permanent, full-time employment
• Free accommodation with your own room
• 33 days annual leave (pro rata)
• Additional payments for emergency phone/on-call cover
• Free parking
• Employee and store discounts

This is a full-time role working 70 hours over a 2-week rota (35 hours per week on average).

The role includes alternate weekends and some evenings. You'll stay in the student residence for at least 7 nights out of every 14, with your own room and access to kitchen facilities.

When staying in the residence, your scheduled duties will finish by 11pm at the latest. Any additional work carried out after 11pm while on duty will either be paid or taken as time off in lieu.

You'll be part of our Student Services team, supporting students throughout their time with us and working closely with colleagues across the school.

Your day-to-day responsibilities will include:

• Welcoming students and supporting arrivals, departures and accommodation queries
• Providing pastoral and welfare support and helping students settle into life in Canterbury
• Supporting student activities, excursions and evening activities, including junior programmes
• Helping maintain a safe, clean and welcoming residence, working with cleaning and maintenance teams
• Supporting students with general administration and responding to enquiries
• Holding the emergency phone on a rota basis
• Working closely with colleagues across the school to ensure students receive a high level of support and customer care
• The role combines student support, pastoral care, accommodation, activities and customer service, making it a great opportunity for someone who enjoys variety and likes being part of a busy, international environment.

You don't need to have worked in an English language school before.

We're looking for someone who is positive, practical and confident, with a genuine interest in helping people and creating a great experience for our students.

You’ll need:

• A can-do attitude and flexible approach to problem-solving
• Excellent communication and customer service skills
• The confidence to deal with situations calmly and decisively
• Good organisational skills and the ability to prioritise
• Confidence using databases and Microsoft Office
• Cultural awareness when working with students and colleagues from different backgrounds
• An understanding of safeguarding when working with young people
• Experience in customer service or working with young people would be an advantage, as would experience working with international students or in a residential environment.

WHO ARE WE?

Stafford House has over 70 years' experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential.

Stafford House comprises two brands, Stafford House International and Stafford House Study Holidays.

We offer 7 fantastic study locations across the UK, with a wide range of courses including English Language and activities, creative Art & Design, sports and academic preparation courses.

Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to…