Administrative Assistant

Position Highlights

Part‑time, in‑office role. 25 hours per week with flexible schedule. Office location: 290 E Main St, Canton, GA 30114.

Provide a wide variety of support services, including developing valuable leads for insurance products and promoting the company's product portfolio via telephone and internet to increase revenue and profit.

• Customer Service:
  Place and receive outbound and inbound calls related to developing insurance leads. Promote the company's product portfolio and provide service assistance to consumers. Respond to consumer inquiries through inbound and outbound calls and internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a licensed agent.
• Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance.
• Monitor compliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures.
• Document each consumer contact with detailed notes.
• Special Projects:
  Work collaboratively with staff to advance the values and mission of the organization by serving on relevant internal and external committees and assisting with special projects/assignments as requested by management.
• Perform all duties in accordance with all company policies and procedures and all federal, state and local laws.

• Education / Experience High School Diploma or GED. One (1) or more years of customer service experience.
• Skills Working knowledge of insurance services industries. Knowledge of general industry procedures, practices and terminology. Ability to work effectively with inbound and outbound callers/customers. Skill in negotiating and problem solving to resolve internal and external conflicts.
• Proficient computer skills (Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Outlook).
• Strong verbal and written proficiencies in English. Bilingual (Spanish and English) preferred.
• High level of organization and attention to detail while remaining flexible and responsive to multiple urgent requests.
• Self‑starter, motivated, and capable of accomplishing goals and tasks within a given time frame.