On-Demand: Guest Advocate; Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

Overview

Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

You can work as much or as little as you like as an On-Demand TM and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.

As an On-Demand TM you will not be included on the posted weekly schedule, but you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule.

Active engagement is required by picking up and working shifts and responding to our attempts  contact you throughout the year and confirm your interest in working shifts. If we do not respond, your employment may be administratively terminated. Regular attendance is necessary and you must respond to contact attempts and work shifts to stay active (minimum four hours every 4 weeks).

Flexibility can be granted for personal circumstances, but you must respond to confirm interest. You must work at least one shift within 5 months (as of December 2024) or your employment may be administratively terminated.

You will be offered a Target Welcome orientation and must commit to a short-term structured training schedule before using the myTime app to pick up shifts.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Knowledgeable about in-store and digital services and features that drive adoption and loyalty. Able to make shopping quick and easy at checklanes, guest services, gift registry, pick-up and drive up while maintaining high quality.

At Target, we believe in meaningful experiences to help you grow. The role of a Guest Advocate includes developing skills such as:

• Communicating and interacting with guests to build an inclusive experience

• Problem solving and decision making to positively impact the guest experience

• Adapting to different guest interactions and situations

• Promoting and engaging with benefits, offerings and services

As a Guest Advocate, a typical day includes:

• Delivering the service standard and creating a welcoming experience

• Observing and responding to guest needs

• Engaging with guests to understand needs and resolve issues

• Knowing tools, products, and services to solve guest issues

• Thanking guests and acknowledging their visit

• Scanning and bagging items efficiently and safely

• Minimizing guest wait time while maintaining service and accuracy

• Informing guests of brand launches and store activities

• Guiding guests on Target Loyalty programs and fulfillment services

• Demonstrating how to use Wallet and Target App features

• Handling returns following policies; collaborating with Leaders as needed

• Escalating and recovering guest experiences appropriately

• Providing easy service for Order Pick Up, Drive Up, and Registry guests

• Maintaining a clean work area and stocking supplies during store hours

• Demonstrating ethical conduct, safety, and compliance

• Working safely, identifying hazards, and following safety policies

• Supporting guest services as needed, including compliance with applicable laws

• All other duties based on business needs

We might be a great match if you:

• Enjoy working in a fun, energetic environment and value teamwork

• Deliver service that makes guests say I LOVE TARGET!

• Enjoy interacting with people and making things easy for others

• Prefer a dynamic schedule over a fixed Monday–Friday desk job

The following skills help you succeed:

• Effective communication and positive language with guests

• Ability to stay focused in a fast-paced environment and multitask

• Welcoming and helpful attitude toward guests and teammates

• Attention to detail while multitasking

• Willingness to educate guests about products and services

• Ability to use multiple devices and scanners

• Ability to work independently and as part of a team