Servicenow Consultant Job Canton area,Georgia USA,IT/Tech

Job Description & How to Apply Below

Must Have Technical/Functional Skills

Service Now ITSM / ITAM / ITOM / CSM / FSM and other Service Now modules

Roles & Responsibilities Technical Competency

Experience as a Technical Lead
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Service Now
Expertise Service Now deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed

Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with Service Now Systems Administrator, Service Now Implementation Specialist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

Experience in Service Now custom application design and development
Evaluate the tool stability and performance and provide recommendations
Knowledge on new servicenow modules ( HRSD, Sec Ops, GRC, SPM, Etc..)
Preferred to have Service Now Implementation Specialist certification
Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

Service Now CSA, CAD certifications

Location

Remote

Salary Range

$130,000-$175,000 a year.

#LI-CM2

Location

Canton, GA

Function

TECHNOLOGY

Role

Functional Consultant

435491

Skills

CAD/CAE | Service Now

Salary Range

$130,000 - $175,000