Director of Operations

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Management Canton, GA, US

3 days ago Requisition

Salary Range: $ To $ Annually

Director of Operations Job Summary

Cherokee Fiber & Associates is a proud division of Hyper Networks LLC. To learn more about Cherokee Fiber & Associates please visit our website at

POSITION SNAPSHOT

The Director of Operations provides senior leadership and accountability for operations, projects, and teams across multiple markets. The role oversees operational leaders to ensure safety, quality, customer satisfaction, production, financial performance, compliance, and overall operational success.

The Director maintains visibility into performance, resources, risks, and priorities while providing support and direction when challenges arise. This role requires a self-directed, decisive leader with strong communication, problem-solving, and prioritization skills.

Using the company's EOS operating structure, the Director drives accountability, resolves issues, and ensures commitments are delivered. The role also supports customer relationships, business growth, leadership development, operational consistency, and the company's Core Values, Mission, and Vision.

KEY RESPONSIBILITIES

Leadership & Accountability:
Lead and develop Operations Managers and assigned leaders through clear expectations, delegation, communication, and accountability while championing company values.

Multi-Market Operations:
Oversee construction operations and projects across multiple markets, ensuring customer commitments, production, financial goals, and company standards are met.

P&L & Performance:
Own operational financial performance, including revenue, production, labor, costs, forecasting, and margins. Identify trends and take corrective action as needed.

Customers & Growth:
Build strong customer relationships, identify market opportunities, and support business growth and expansion through effective planning and execution.

Workforce Development:
Develop leaders and teams, ensure appropriate staffing and resources, and partner with HR to recruit, develop, and retain talent.

Performance & Reporting:
Monitor key operational and financial metrics, identify risks and gaps, and provide leadership with timely, accurate performance updates.

Safety & Compliance:
Maintain a strong safety culture and ensure compliance with customer requirements, company policies, and applicable regulations while driving continuous operational improvement.

YOUR ROLE IN ACTION

Lead & Develop:
Lead Operations, Construction, and Project Managers; set expectations, delegate effectively, and drive accountability.

Multi-Market Operations:
Oversee operations and projects across multiple markets, ensuring customer, production, financial, quality, and schedule goals are met.

Project & Financial Oversight:
Monitor project performance, P&L, production, margins, and risks; provide hands-on support and corrective action when needed.

Customers & Growth:
Maintain strong customer relationships, resolve issues, and support responsible business growth and market expansion.

People & Resources:
Develop leaders and teams while ensuring appropriate staffing, subcontractors, equipment, facilities, and resources are available.

Processes & Performance:
Drive consistent processes, operational standards, reporting, and continuous improvement across markets.

EOS & Accountability:
Lead L10 Meetings and use EOS tools to maintain visibility, accountability, and execution.

Safety & Compliance:
Ensure strong safety, quality, and compliance standards across all operations.

Collaboration:

Partner with Finance, HR, Safety, Fleet, PMO, and…